The short version:if you’re not satisfied with a report for any reason, email us within 7 daysof purchase and we’ll refund it in full. No forms, no hoops.
1. 7-Day Money-Back Guarantee
Every AutoBear report comes with a 7-day, 100% money-back guarantee. If you’re unhappy with your report for any reason — the data was thinner than you hoped, the deal fell through, you simply changed your mind — email support@getautobear.comwithin 7 days of purchase with the email you used at checkout and the VIN, and we’ll refund the full amount.
2. How Refunds Are Issued
Refunds go back to your original payment method through Stripe, typically within 5–10 business days depending on your bank. We’ll confirm by email when the refund is issued.
3. What a Refund Doesn’t Change
A refund (or the availability of one) doesn’t alter the nature of the product: reports are informational estimates, not guarantees of price or outcome, as described in our Terms of Service. Requesting a refund because a dealer declined a negotiation target is completely fine within the 7-day window — but the guarantee is a courtesy, not an admission that any estimate was warranted to be achievable.
4. Fair Use
The guarantee exists for genuine dissatisfaction, not free research. We may decline refunds where we see abuse — for example, repeated purchase-and-refund cycles, refund requests across a high proportion of your purchases, or use of refunded reports in violation of our Terms. We’ll always tell you why.
5. Chargebacks
Please contact us before disputing a charge with your bank — we resolve almost everything faster than a chargeback does. Chargebacks filed without contacting us may result in account suspension while we investigate.
6. Contact
Refund requests and questions: support@getautobear.com